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Handling complaints: Should you have a complaint
about our goods or service we will acknowledge
the complaint within 5 working days. We will
provide you with a likely timescale for resolving
the dispute and keep you informed about progress.
To report a problem click here and email customer
service or write to the address
below. |
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Delivery:All our
goods are made to order, the approximate delivery
time is stated on all our order forms as well as
various pages throughout the web site. In the
unlikely event that we exceed the stated times we
will contact you and arrange another time for
delivery. We contact all our customers by phone
or email to notify when the goods are being
despatched. |
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Warranties: We make
all the goods on our website here at the foundry
and they come with a 12-month guarantee from date
of purchase. They are checked before leaving our
premises but should you encounter a problem such
as faulty goods or different to what you have
ordered they will be made good at our expense. This does
not effect your statutory rights. |
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Made to order: All our
goods are made to order, this means that they are
not stock items and that they are personally made
to your choice of colour or specification. |
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Data security:We are operating all our
online order forms via the latest secure servers
which create a secure connection between our
server and your computer to send information.Click here for more
details. |
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Privacy: We will
not pass on your personal details to any third
parties. please see our Privacy policy for more
details. |
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Payment terms: Schools,
colleges, museums, libraries and other UK
government institutions, payment 30 days from
invoice date. |
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Payment terms:
Individuals, private companies, and overseas
customers, payment by cheque or credit card with
order |
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1: All prices quoted are in UK
Sterling, they are total prices including
delivery unless stated otherwise. |
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2:Cheques should be made payable to:
Ridgequest Limited. |
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3:Credit cards that we can accept
are VISA, MASTERCARD, VISA DELTA, SWITCH, SOLO
and AMERICAN EXPRESS. International transactions
are subject to the exchange rate on the date of
transaction. |
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Overseas Taxes: Customers
outside the European Union are responsible for
any import duties or tax that might be levied by
their own country. |
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