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Handling complaints: Should you have a complaint
about our goods or service we will acknowledge
the complaint within 5 working days. We will
provide you with a likely timescale for resolving
the dispute and keep you informed about progress.
To report a problem click here and email customer
service or write to the address
below. |
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Delivery: All our
goods are made to order, the approximate delivery
time is stated on all our order forms as well as
various pages throughout the web site. In the
unlikely event that we exceed the stated times we
will contact you and arrange another time for
delivery. We contact all our customers by phone
or email to notify when the goods are being
despatched. |
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Warranties: We make
all the goods on our website here at the foundry
and they come with a 24-month guarantee from date
of purchase. They are checked before leaving our
premises but should you encounter a problem such
as faulty goods or different to what you have
ordered they will be made good at our expense. This does
not effect your statutory rights. |
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Made to order: All our
goods are made to order, this means that they are
not stock items and that they are personally made
to your choice of colour or specification. |
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Refunds:
Due to the fact our products are
specially made to order refunds will be given at
the discretion of the management. |
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Credit card security:We have chosen "Worldpay"
for processing all credit card orders on our
website.
Click here for more details. |
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Privacy: We will
not sell or rent your personal details to any
third parties. please see our Privacy policy for more
details. |
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Payment terms: Schools,
colleges, museums, libraries, MOD and other UK
government institutions, payment 30 days from
invoice date. |
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Payment terms:
Individuals, private companies, and overseas
customers, payment by cheque or credit card with
order |
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1: All prices quoted are in UK
currency GBP, they are total
prices including delivery unless stated otherwise. |
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2:Cheques should be made payable to:
Ridgequest Limited |
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3:Credit cards that we can accept
are VISA, MASTERCARD, VISA DELTA, MAESTRO and JCB.
International transactions are subject to the
exchange rate on the date of transaction. |
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Overseas Taxes: Customers
outside the European Union are responsible for
any import duties or tax that might be levied by
their own country. |
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Any
questions just give us a call
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